Intercom vs Zendesk: Comparing features, integrations, and pricing

intercom chatbot pricing

Customerly uses the Image embed method to integrate with Hyperise, giving a simple way to add personalized images to your messages. Startup X is a tech startup founded by a group of young entrepreneurs who are passionate about providing a unique software solution to their target market. Long gone are the days when Intercom’s Business Messenger (live chat) stole the spotlight as the most sought-after feature. Build this from the ground up, selecting the content, layout, and style according to your brand and customer preferences. Better yet, you needn’t have to understand coding to configure Messenger as you like it.

Use a single inbox to access customer intel, collaborate with other teams, automate replies, and integrate 3rd party apps to quickly resolve incoming conversations. Equipped with answer bots and custom bots, Freshchat’s web widget helps your website visitors find the right answers to their queries in real time. Zendesk also offers a sales pipeline feature through its Zendesk Sell product. You can set up email sequences that specify how and when leads and contacts are engaged. With Zendesk Sell, you can also customize how deals move through your pipeline by setting pipeline stages that reflect your sales cycle. Intercom allows visitors to search for and view articles from the messenger widget.


While Intercom offers a range of features and benefits, there are several compelling alternatives to Intercom that cater to diverse business needs and preferences. is a messaging and customer management software that facilitates customer communication and transactions. It offers a range of evolving tools that help companies harness the power of customer conversations to drive growth. Compared to

Intercom, Crisp comes with simple pricing that offers unlimited usage of the product.

Overall, Zendesk has very positive reviews, with a 4.3 rating on G2. Of course, no product is perfect, and there are some negative reviews out there as well. However, the majority of users report being very satisfied with the product. Providing excellent customer support is no longer an afterthought in today’s ever-evolving digital landscape.


With built-in safeguards, the platform guarantees trustworthy and focused interactions, eliminating off-topic conversations and misleading responses. However, as the startup ecosystem continues to evolve, some cracks have begun to appear in the Intercom façade. That’s the reason you may need to explore the best Intercom alternatives. Explore how WotNot is the ultimate Drift alternative for your chatbot requirements. Unfortunately, Intercom falls short in this area by lacking a proper profanity management feature.

intercom chatbot pricing

In today’s competitive market, reliable customer support is crucial for business success. While Intercom stands tall as one of the most renowned customer support software solutions, it’s not the best. These software solutions deliver fast and personalized support to your customers across multiple channels. You can automate workflows, collaborate with your team, and get insights from analytics and reports. Vision Helpdesk is another alternative to Intercom that helps you manage your IT support operations. It includes help desk software, satellite help desk software, service desk software, and live chat software.

Key differentiators & advantages of Intercom

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